Privacy Policy

1. Information We Collect

When you use our website or submit a booking inquiry, we may collect the following personal information:

• Contact Information: Your name, email address, phone number, and any other details you provide through our booking form.
• Pet Information: Your dog's name, breed, age, temperament, special needs, and medications — provided voluntarily when you submit an inquiry.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type, collected via standard analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your booking inquiries and reservation requests.
• To provide and manage our dog boarding, daycare, and related services.
• To communicate with you about your pet's stay, including updates, confirmations, and follow-ups.
• To improve our website and services based on usage patterns and feedback.
• To comply with legal obligations and protect the safety of our staff, guests, and animals in our care.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website and business (e.g., hosting, analytics), provided they agree to keep your information confidential.
• Legal Compliance: We may disclose information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, sale, or transfer of business assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

6. Third-Party Links

Our website may contain links to third-party websites, including our sister site. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete it promptly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal data.
• The right to opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: